Info COVID-19

Info COVID-19

UPDATED AS OF 26.6.2021

Below are the protective measures in place for the upcoming days:

  • Area open daily.
  • Tickets can only be purchased at the ticket office.

Below you will find all the important information regarding the dispositions and regulations to be observed in order to combat the spread of the coronavirus.

We remind you that the new directives of the Federal Council state that from February 1 those who do not comply with the rules may be fined.

What do we do?

  • We strictly adhere to the "Piano di Protezione - Valbianca SA e Lüina SA" and to the regulations of the cantonal and federal authorities.
  • All employees wear nose-mouth protection certified according to FOPH rules.
  • Employees are constantly instructed and informed about the protective measures to be taken to protect themselves and customers.
  • Staff in direct contact with customers follows the specific rules of the "Piano di Protezione - Valbianca SA" (use of masks, disinfection of hands, respect of social distance).
  • Contact surfaces, cabins, and structures are regularly cleaned and sanitized.
  • Cable cars will be regularly sanitized with devices and products approved in the medical sector.
  • We guarantee direct and clear information to our guests through our usual means of communication. To keep up to date, we recommend you to regularly check our website www.airolo.ch and to follow our social media channels.
  • The main rules of conduct to be adopted in the area are indicated through signs and posters. 
  • In the area, we provide dispensers to disinfect your hands.

What can you do?

  • Comply with the increased hygienic standards, social distance measures, and regulations issued by the FOPH.
  • In case of symptoms that can be attributed to a possible Covid-19 infection, please do not visit the ski area, but follow the instructions issued by the authorities and the FOPH. 
  • On the ufsp-coronavirus site, you can do the self-assessment test: https://foph-coronavirus.ch  
  • Pay attention to the indications, signs, and posters in the area.
  • During the queue it is mandatory to respect the social distance of 1.5m from the person in front and from the person behind.
  • Follow the instructions provided by our staff.
  • Dispose of the masks and garbage in the waste bins made available in the area, thereby respecting the environment.
  • Take with you the brochures and flyers you have leafed through.
  •  ...and finally the most important thing: it is an appeal to the individual responsibility of each one of us!

Valbianca SA wishes you a wonderful summer season!

 

General rules

The following protection measures will be modified and constantly updated paying attention to the evolution of the epidemiological situation.

1. Masks

  • On  the cable cars it is compulsory to wear a mask. 
  • Obligation to wear an approved masks according to the recommendations of the FOPH: surgical masks, certified textile masks, or buffs with an approved protective filter.
  • Wear a mask in indoor areas accessible to the public.
  • The use of the mask in restaurants is mandatory.
  • The obligation to wear a mask subsists from 12 years old and older.

2. Tickets purchase

  • Privilege electronic means of payment, including contactless payment. 
  • At the checkout please respect the signs and social distance. Hand sanitizer will be provided.

 3. Groups

  • Booking: groups of people (schools, ski clubs, organized groups) can reserve their day in the area (tickets, lunches, ...) in advance to sales@airolo.swiss.
  • Collection of tickets: only one representative per group collects the tickets from the ticket office.
  • We ask group leaders to make participants aware of the measures to be taken.

 4. Cable cars

  • Customers must wear their masks during transportation on all facilities, in the same way as for public transportation.
  • During queues, clients must maintain a social distance of 1.5m from the person in front and the person behind. Please follow staff instructions.
  • Please follow staff instructions.

5. Catering

  • The rules issued by Gastrosuisse (www.gastrosuisse.ch) and Gastroticino (www.gastroticino.ch) apply. 
  • Privilege cash-free means of payment (restaurant Chalet Ravina and La Sala). At the restaurant La Stüa, we only accept electronic means of payment, including contactless payment.

 6. Après-Bike

  • The same rules as for catering apply. See the rules issued by Gastrosuisse (www.gastrosuisse.ch) and Gastroticino (www.gastroticino.ch). 
  • At the bar La Chieuna, we only accept electronic means of payment, including contactless payment.

7. Clean and Safe

  • Valbianca SA adheres to the prevention campaign promoted by tourism associations and supported by Switzerland Tourism (www.myswitzerland.com) "Clean and Safe" to indicate to guests that they are visiting a structure declaredly committed to respecting the protection plan.

8. Offenders

  • Our employees ensure compliance with the protection measures in force (obligation to wear a certified mask, respect for social distances, ...). Guests who, despite a warning from our employees, do not comply with the measures of the protection plan, will be removed from the ski area without refund.
  • The police may charge fines of up to CHF 300.

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