Info COVID-19

Info COVID-19

LAST UPDATED ON DECEMBER 21, 2021.

According to the protection plans drawn up by Funivie Svizzere, the following protection measures currently apply:

  • Mandatory face mask inside the cable cars and in all indoor areas accessible to the public;
  • Mandatory face mask in all waiting areas, in the area at the cable car station and where the distance cannot be maintained; 

For the time being, a covid certificate is not required for access to the ski area.

For gastronomy, the protection plans of Gastrosuisse and the rules issued by the Federal Council apply: 2G compulsory for people over 16 years of age inside restaurants

  • The 2G is not compulsory for eating outside (terrace or takeaway), but you must wear a mask if you go inside the premises or in the interior areas accessible to the public.

Below you will find all the important information regarding the provisions and rules to be observed in order to combat the spread of the coronavirus.

What do we do?

  • We strictly adhere to the "Piano di Protezione - Valbianca SA e Lüina SA" and to the regulations of the cantonal and federal authorities.
  • All employees wear nose-mouth protection certified according to FOPH rules when required and when safety distances are not guaranteed.
  • Employees are constantly instructed and informed about the protective measures to be taken to protect themselves and customers.
  • Staff in direct contact with customers follows the specific rules of the "Piano di Protezione - Valbianca SA" (use of masks, disinfection of hands, respect of social distance).
  • Contact surfaces, cabins, and structures are regularly cleaned and sanitized.
  • Cable cars will be regularly sanitized with devices and products approved in the medical sector.
  • We guarantee direct and clear information to our guests through our usual means of communication. To keep up to date, we recommend you to regularly check our website www.airolo.ch and to follow our social media channels.
  • The main rules of conduct to be adopted in the area are indicated through signs and posters. 
  • In the area, we provide dispensers to disinfect your hands.

What can you do?

  • Wear certified nose-mouth protection when required.
  • Comply with the increased hygienic standards, social distance measures, and regulations issued by the FOPH.
  • In case of symptoms that can be attributed to a possible Covid-19 infection, please do not visit the ski area, but follow the instructions issued by the authorities and the FOPH. 
  • On the ufsp-coronavirus site, you can do the self-assessment test: https://foph-coronavirus.ch  
  • Pay attention to the directions of Valbianca SA staff, signs and markings in the area.
  • During the queue it is mandatory to respect the social distance of 1.5m from the person in front and from the person behind.
  • Follow the instructions provided by our staff.
  • Dispose of the masks and garbage in the waste bins made available in the area, thereby respecting the environment.
  • Take with you the brochures and flyers you have leafed through.
  •  ...and finally the most important thing: it is an appeal to the individual responsibility of each one of us!

Valbianca SA wish you a wonderful winter season!

 

General rules

The following protection measures will be modified and constantly updated paying attention to the evolution of the epidemiological situation.

 1. Masks

In the departure area of cable cars, in the inner and outer waiting areas, on the cable cars, in all indoor buildings and where it is not possible to guarantee the observance of social distances (e.g. queues at the lifts) a mask must be worn.

  • On  the cable cars it is compulsory to wear a mask. 
  • Obligation to wear an approved masks according to the recommendations of the FOPH: surgical masks, certified textile masks, or buffs with an approved protective filter.
  • Wear a mask in indoor areas accessible to the public.
  • The use of the mask in restaurants is mandatory.
  • The obligation to wear a mask subsists from 12 years old and older.

2. Ticket purchase

  • Privilege purchasing tickets online.
  • Privilege electronic means of payment, including contactless payment. 
  • At the checkout please respect the signs and social distance. Hand sanitizer will be provided.

 3. Groups

  • Booking: groups of people (schools, ski clubs, organized groups) can reserve their day in the area (tickets, lunches, ...) in advance to sales@airolo.swiss.
  • Collection of tickets: only one representative per group collects the tickets from the ticket office.
  • Please follow the instructions received by Valbianca SA after booking. Each group will be assigned a meeting point.
  • After booking, lunch time and reserved area will be communicated.
  • Lunch/Access/Consumption in restaurants for groups: 2G covid certificate is required for all members over the age of 16. 
  • Group leaders must ensure that all participants have a valid 2G covid certificate.
  • Random checks will be carried out. In case of abuse by a group member, the entire group will be expelled from the restaurant.
  • The use of the picnic area is not allowed. 
  • We ask group leaders to make participants aware of the measures to be taken.

 4. Cable cars

  • Customers must wear their masks during transportation on cable cars, in the same way as for public transportation.
  • During queues, clients must maintain a social distance of 1.5m from the person in front and the person behind. Please follow staff instructions.
  • Please follow staff instructions.Flows and waiting areas are flagged and carefully managed by our staff.

5. Restaurants and Bar / Après-Ski

  • The rules issued by Gastrosuisse (www.gastrosuisse.ch) and Gastroticino (www.gastroticino.ch) apply. 
  • Inside, a valid 2G covid certificate is required for all guests over the age of 16. Only vaccinated or healed people can enter. The 2G concept applies from the age of 16.
  • A mask must be worn in restaurants. Wear a mask until you are seated at the table and wear it if you have to move around the restaurant.
  • Access to La Stüa and the self-service restaurant La Sala is allowed only upon presentation of a valid 2G covid certificate.
  • In Ravina, Chièuna and on the terrace of the Stüa it is possible to eat outside.
  • For those who consume outside, the certificate is not obligatory but they will have to wear a mask if they go inside the premises or in the internal spaces accessible to the public.          
  • Inside the bar "La Chièuna" the 2G concept will be applied. 
  • Privilege cash-free means of payment.
  • The use of the picnic area is not allowed.

6. Clean and Safe

  • Valbianca SA adheres to the prevention campaign promoted by tourism associations and supported by Switzerland Tourism (www.myswitzerland.com) "Clean and Safe" to indicate to guests that they are visiting a structure declaredly committed to respecting the protection plan.

7. Offenders

  • Our employees ensure compliance with the protection measures in force (obligation to wear a certified mask, respect for social distances, ...). Guests who, despite a warning from our employees, do not comply with the measures of the protection plan, will be removed from the ski area without refund.
  • The police may charge fines of up to CHF 300.

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